• Third party charges

    Case Studies
    Weeks without an internet connection. Who pays for external IT support?

  • Online gaming disruption

    Case Studies
    Connectivity interruptions over the holiday period.

  • Miscommunication woes

    Case Studies
    Repayment plans gone wrong.

  • Overhead fibre installation

    Case Studies
    Sometimes you can’t always get what you want.

  • A fault on the line

    Case Studies
    When is compensation available?

  • Transfer of service

    Case Studies
    Transfer of service gone wrong.

  • Hacking

    Case Studies
    Who is at fault?

  • Missing iPhone

    Case Studies
    The customer purchased a new iPhone 7 on a 24 month plan.

  • Disconnection and debt collection

    Case Studies
    The customer took out a 24-month contract with a telecommunications provider. After 18 months of the 24-month contract, the customer stopped making payments.

  • Premium-rate frustration

    Case Studies
    A recent TDR case involved a customer denying responsibility for over $4000 worth of 0900 calls that appeared on her telephone account.